Incidents
All systems are operational. No known incidents.
Noticed a bug? Having issues with your server? Or need help with something else?
Submit a ticket on our support page here (https://support.proredline.com/).
Report incidents with the ProRedLine network here (https://support.proredline.com/report-incident/).
Noticed a bug? Having issues with your server? Or need help with something else?
Submit a ticket on our support page here (https://support.proredline.com/).
Report incidents with the ProRedLine network here (https://support.proredline.com/report-incident/).
past and Solved incidents
✅ Resolved – Issues with subscriptions
(2025-09-10 00:30:41) Closure note: Store back online, but not solved. See maintenance for more information regarding this matter.
(2025-09-10 00:30:41) Closure note: Store back online, but not solved. See maintenance for more information regarding this matter.
⚠️ New Incident – Issues with subscriptions
2025-09-09 23:49:05: We\'ve been made aware of issues around the instant setup of game/app servers and the suspension of subscriptions not sending any mails to the customer. We\'re investigating the cause. The store and billing pages of existing customers will be unavailable during this incident.
2025-09-09 23:49:05: We\'ve been made aware of issues around the instant setup of game/app servers and the suspension of subscriptions not sending any mails to the customer. We\'re investigating the cause. The store and billing pages of existing customers will be unavailable during this incident.
✅ Resolved – Main Server 5 Crash
(2025-09-04 01:28:19) Closure note: The issue has been fixed. No actual downtime has occurred on our services. Thank you for your trust in ProRedLine.
(2025-09-04 01:28:19) Closure note: The issue has been fixed. No actual downtime has occurred on our services. Thank you for your trust in ProRedLine.
🛠️ Update - Main Server 5 Crash
2025-09-03 23:55:42: Main Server 5 is back online. We are currently investigating the cause of the crash/downtime. The server will be placed into maintenance mode, and domain services may experience disruptions.
2025-09-03 23:55:42: Main Server 5 is back online. We are currently investigating the cause of the crash/downtime. The server will be placed into maintenance mode, and domain services may experience disruptions.
⚠️ New Incident – Main Server 5 Crash
2025-09-03 23:50:45: Since five minutes ago, Main Server 5 has stopped responding. Our team has started investigating the issue.
2025-09-03 23:50:45: Since five minutes ago, Main Server 5 has stopped responding. Our team has started investigating the issue.
✅ Resolved – dashboard.proredline.com offline
(2025-06-16 01:39:55) Closure note: The issue has been successfully resolved. All systems are now fully operational. Please note that some servers may require a manual restart via dashboard.proredline.com. Thank you for your patience and understanding during this incident.
(2025-06-16 01:39:55) Closure note: The issue has been successfully resolved. All systems are now fully operational. Please note that some servers may require a manual restart via dashboard.proredline.com. Thank you for your patience and understanding during this incident.
🛠️ Update - dashboard.proredline.com offline
2025-06-16 01:21:59: We are continuing to work on resolving the current issue. All services hosted on Node 2 are now fully operational. However, servers located on Node 3 and Node 4 remain temporarily unavailable as we address the underlying cause. Due to the complexity of the issue, the resolution may take additional time.
2025-06-16 01:21:59: We are continuing to work on resolving the current issue. All services hosted on Node 2 are now fully operational. However, servers located on Node 3 and Node 4 remain temporarily unavailable as we address the underlying cause. Due to the complexity of the issue, the resolution may take additional time.
🛠️ Update - dashboard.proredline.com offline
2025-06-15 22:39:13: We have identified the root cause of the issue and are currently implementing a fix.
2025-06-15 22:39:13: We have identified the root cause of the issue and are currently implementing a fix.
⚠️ New Incident – dashboard.proredline.com offline
2025-06-15 22:29:14: Dashboard.proredline.com is temporarily unavailable due to a technical issue. Our team is actively investigating the root cause and working to resolve the problem as quickly as possible. We appreciate your patience and will provide updates as they become available.
2025-06-15 22:29:14: Dashboard.proredline.com is temporarily unavailable due to a technical issue. Our team is actively investigating the root cause and working to resolve the problem as quickly as possible. We appreciate your patience and will provide updates as they become available.
✅ Resolved – Cyberattack
(2025-05-20 00:13:38) Closure note: We have successfully stopped the recent cyberattack targeting our account registration system. Additional security measures have been implemented to prevent similar incidents in the future. We can confirm that no unauthorized access or damage was caused by the fake accounts. Our systems remain fully secure and operational. Account registration has been enabled again. Thank you for your trust in ProRedLine.
(2025-05-20 00:13:38) Closure note: We have successfully stopped the recent cyberattack targeting our account registration system. Additional security measures have been implemented to prevent similar incidents in the future. We can confirm that no unauthorized access or damage was caused by the fake accounts. Our systems remain fully secure and operational. Account registration has been enabled again. Thank you for your trust in ProRedLine.
⚠️ New Incident – Cyberattack
2025-05-19 23:39:18: We have identified an ongoing cyberattack involving the automated creation of fake accounts. Thanks to our existing security systems, no unauthorized access or damage has occurred. As a precautionary measure, and while we actively mitigate and resolve the issue, account registration has been temporarily disabled. We are working to fully restore registration functionality as soon as possible. Thank you for your understanding and continued trust in ProRedLine.
2025-05-19 23:39:18: We have identified an ongoing cyberattack involving the automated creation of fake accounts. Thanks to our existing security systems, no unauthorized access or damage has occurred. As a precautionary measure, and while we actively mitigate and resolve the issue, account registration has been temporarily disabled. We are working to fully restore registration functionality as soon as possible. Thank you for your understanding and continued trust in ProRedLine.